In the close quarters of  community living, noise can become a significant concern. The tranquility of one’s home is a fundamental right, yet the threshold for what constitutes disruptive noise can vary greatly from person to person. Addressing such issues often require a combination of direct communication, tact, understanding, knowing the obligations set out in the by-laws and sometimes a mediation.
This article outlines a step-by-step approach to resolving noise complaints within a strata scheme, preserving the peace and harmony of community living.
 Understanding Different Perspectives on Noise
Simply speaking noise is subjective . What may be a mild annoyance to one person can be a significant disruption to another. It is essential to recognise that opinions differ and a balance must be struck to accommodate various tolerances.
 The First Step
Before escalating a noise complaint, try to resolve the issue amicably by speaking directly with the party responsible. A simple, friendly conversation can often lead to a quick resolution, as the neighbour may be unaware that they are causing a disturbance, or it may be an entirely unrelated source.
It is important to approach these types of conversations with empathy and openness, giving your neighbour an opportunity to rectify the situation if possible. Often it is this direct communication that can foster community and lead to mutually agreeable solutions.
 Internal Resolution
If a discussion does not yield results, the next step is to engage with the strata committee or your strata manager. They can inform you about the internal resolution process specific to your property. This process often involves formalising the complaint via a letter and giving the strata committee an opportunity to address the issue directly.
 Issuing a Notice to Comply
Should the issue continue despite these efforts, the strata committee or the Strata Managing has the authority to issue a formal ‘Notice to Comply’ with the by-laws. This measure serves that any further disturbances may lead to action at the NSW Civil and Administrative Tribunal. The process for issuing this notice follows a prescribed format, requiring compliance and clear communication of consequences of any further infraction.
 External Resolution
Where internal resolution processes do not exist or are ineffective, parties can look for external help through NSW Fair Trading. They provide a free mediation service to aid in resolving disputes between strata residents.
Mediation is a valuable tool for conflict resolution, offering neutral ground where all parties can discuss the issue without resorting to legal action. It is a process designed to reach an agreement that respects the rights and concerns of all involved.
Maintaining Peace in Your Community
Resolving noise complaints is about supporting a balance between individual rights and collective harmony. For strata communities, navigating the complexities of noise regulations and resident relations can be challenging. This is where choosing the right strata management company can make all the difference. An excellent strata management partner not only understands the legalities but also values the importance of a harmonious community.
Strata Choice stands out, all our managers receive training in conflict resolution, we offer guidance and support in resolving noise issues and other disputes within strata communities. With our comprehensive understanding of NSW strata laws, commitment to effective communication and initiative-taking approach, Strata Choice supplies the expert advice necessary to help our clients navigate these issues smoothly.
When peace is at stake, having a reliable and experienced strata management partner like Strata Choice is invaluable. We not only ensure compliance with strata by-laws and regulations but also prioritise the well-being of the whole community.
Useful links:
Where to find your strata by-laws – link
Learn more about dispute resolution and mediation here.
Use this form to issue a Notice to Comply with a by-law.