Professional Standards

Strata Community Association
(NSW) Professional Standards Scheme

Strata Choice are proud SCA (NSW) members, the peak body for the
strata sector in NSW, representing 2,000 strata managers.

The NSW Government, under the Minister for Better Regulation and Innovation, Kevin Anderson, approved a Professional Standards Scheme. This formal recognition by the NSW Government is the first of its kind for the property services sector in Australia and an exciting time as members of the SCA NSW.

The scheme has been approved for an initial period of 5 years, commencing from 1st July 2021. This approval means Strata Choice must adhere to a Code of Ethics including professional standards and is monitored by Professional Standards Australia.

What does
this mean for you?

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This aligns with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme will bring to our clients a range of benefits, including:
  • In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.
  • The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.
  • An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensee’s in Charge, ensuring the industry remains up to date, educated, and aware of their on-going responsibilities to the consumer.
At Strata Choice, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.