Common signs include poor communication, delayed responses, unresolved maintenance issues, unclear financial reporting, increasing owner complaints, or lack of transparency around fees and commissions. If your committee feels unsupported or decisions are constantly delayed, it may be time to review whether your current strata management arrangement is still meeting the building’s needs.

Switching strata managers usually involves reviewing the current management agreement, obtaining proposals from alternative strata management companies, and presenting a motion at a general meeting for owners to vote on. Once approved, records and responsibilities are transferred to the new manager. A professional strata company can often assist with the transition process to minimise disruption for owners and committees.

Strata Choice operates on a fee-for-service model and does not accept insurance commissions or hidden supplier commissions. The company focuses on transparent communication, structured financial management, and long-term client relationships. With more than 40 years in the industry, Strata Choice manages a wide range of residential, mixed-use, and complex strata schemes across NSW.

Fee-for-service strata management means the agreed management fee is clearly disclosed upfront rather than offset by hidden commissions or supplier incentives. This structure gives Owners Corporations greater visibility over costs and helps reduce conflicts of interest when managing insurance, maintenance, and contractor recommendations.

A zero-commission model helps ensure decisions are made in the interests of the Owners Corporation rather than influenced by commission payments from insurers or suppliers. It improves transparency around financial management and allows owners to better understand how their building’s funds are being used.