The Handover Period
The handover begins after settlement. This is when owners take responsibility for the building.
One of the most useful tools at this stage is a clear and simple owner’s manual. It should include key information that residents and management can easily refer to.
In larger buildings, an on-site manager is also important. They help guide residents during move-ins and handle early concerns.
Clear communication from the start helps:
- Set expectations
- Reduce confusion
- Build trust with owners
Managing Move-ins
Move-ins are often busy and stressful. Without structure, they can quickly lead to damage, delays, and frustration.
A well-organised process should include scheduled move-in times, clear access instructions, and on-site support. This helps avoid conflicts and keeps things running smoothly.
New residents often have similar questions. These usually relate to utilities, waste disposal, shared spaces, minor renovations, and pet approvals. Having a system in place to handle these requests can reduce pressure on both residents and management.
Handling Waste Early
Waste can quickly build up during move-ins. Boxes, packaging, and unwanted furniture can overwhelm standard systems.
To manage this properly, it helps to:
- Increase bin collection
- Provide clear disposal instructions
- Arrange temporary bulk waste removal
Keeping waste under control improves the building’s appearance and sets a good standard for the future.
Setting Up Maintenance
Maintenance should be ready from day one. This includes cleaning, waste management, and landscaping.
During the early stages, cleaning may need to be more frequent. This is due to heavy use and ongoing contractor work.
It’s also important to engage contractors before the building is fully occupied. Their performance will have a direct impact on how residents experience the property.
Warranties and Ongoing Maintenance
Understanding warranties is essential in a new development. Not all systems are covered long-term, and many require regular servicing to remain valid.
Management should actively track:
- Warranty coverage and expiry dates
- Required servicing schedules
- Upcoming contract renewals
It is also important to note that plant and equipment often come with limited 12-month warranties. Any defects must be identified, reported, and resolved within this period. Delays can result in owners missing the opportunity to have issues rectified under warranty.
Essential systems such as fire safety, plumbing, and electrical services must be maintained carefully. Failing to carry out required maintenance can not only lead to safety risks and costly repairs, but may also void existing construction warranties.
Managing Defects
Defects are common in new buildings, particularly during the first year. The key is to identify and address them early.
A clear process should be in place for reporting issues. This should include:
- Easy reporting methods for residents
- Defined timeframes for response and resolution
Proactive defect management is especially important during the warranty period, ensuring issues are captured and resolved before coverage expires.
Regular updates also play a key role. When residents are kept informed, it builds confidence and helps maintain a cooperative approach while issues are being resolved.
The First AGM
The first Annual General Meeting (AGM) marks a major transition. This is when control shifts fully to the owners.
Decisions made earlier are reviewed, and owners begin managing the building directly. One of the most important outcomes is the formation of the Strata Committee.
Building a Strong Committee
The Strata Committee plays a key role in the building’s success, especially in the first year.
Members should bring a mix of skills, such as communication, finance, and organisation. This helps ensure decisions are balanced and practical.
In some cases, subcommittees can also be formed. These allow residents to focus on specific areas like events or shared spaces, which can improve engagement across the community.
