Customer Service Standards
Strata Choice Customer Service Standards
Our Customer Service Objectives
As a strata management company focussed on the people rather than strata schemes alone, we at Strata Choice take as our first priority the value and success of our customer service. We believe that greater success can be achieved on strata schemes when we work together rather than apart, and for this reason encourage total transparency, dedication and commitment when dealing with our clients. At Strata Choice, we are committed to the constant and consistent improvement in achieving these objectives by way of our Customer Service Standards.
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Strata Choice Customer Service Standards
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Customer Feedback
As part of our total transparency and dedication to constant improvement of our services, we welcome and appreciate comments from customers concerning both breakdowns and successes in the delivery of our above Customer Service Standards.
Strata Choice survey their executive committee members every six months in order to gather and address any feedback regarding our ability and efficiency in reaching our Customer Service Standards. In this way, we are able to gain exceptionally valuable information that assists us in recognising successes and opportunities for further improvement in our service to clients.
This process is designed to give clients a sense of transparency and empowerment in their own strata management, which we appreciate is key when dealing with an investment and in some cases a personal home.
Through the above processes, standards and feedback opportunities, we are able to ensure that our clients can both expect and achieve a strata management service that is attuned to their needs, understanding of their priorities and open to tailoring according to the experiences of our clients.
